F.A.Q

What is web hosting?

the activity or business of providing storage space and access to websites.


What is One-page design?

The majority of our readers know that One Page Love showcases only “One Page” websites but you’ll be surprised at how many still mail us confused with the concept. As straight-forward as it sounds, there is actually quite a bit more to it. We have also changed the rules slightly over the years to accommodate trends but more importantly new laws. Below is an in-depth look at what the criteria are but also the exceptions to still be deemed a One Page website.


What is Cpanel?

control panel available on our Linux-based hosting accounts and servers. It lets you easily manage many aspects of your account, including the files, applications, and email hosted on your account or server.


What is managed hosting?

provisioning model in which a service provider leases dedicated servers and associated hardware to a single client.


What is a domain?

the part of a network address that identifies it as belonging to a particular domain.


Does S & J Hosting LLC design adult-content sites?

ughh.. No..


Cancellation Policy:

S & J Hosting LLC reserves a cancellation policy which at any time can be changed during your agreement or purchase of a service. We want to ensure the best quality work for your business or personal need. However, customers that do subscribe, enroll, pay, or request our services we reserve the right to apply a cancellation policy. Current customers that would like to cancel their plan, design or service MUST notify our support center by contacting billing@sj-hosting.com. Customers may ONLY opt-out of a service by PAYING IN FULL. You CAN NOT cancel your services without paying in FULL.


How do my services get terminated?

Termination of services is decided by our executive team. Wheather it is violating a service, agreement, or etc. A customer is given a grace period of 10 days after their bill is overdue of pay. For example, if your bill is on the 15th of every month, you have 10-days to pay that balance before termination/cancelation of service.

When terminating a client’s service, our team will provide a written email notifying the customer of 1. service termination will occur if the grace period isn’t met. 2. service termination is effective after the grace period has expired. 3. Successful termination of service. Please note, after terminating a service all data and files are UNRECOVERABLE.

In an example, not paying your bill on time and allowing the grace period of 10-days to pass is a violation of the agreement and is subjected to service termination.


Priority Design Policy:

What is priority design? This is a fast-track service that our new customer may opt-into in order to get product delivery promised at a certain date. Our Priority design add-on service starts at $149.99 in order to put you first in line for product delivery. Please contact billing@sj-hosting.com to enroll in addon service.


Billing Details:

S & J Hosting LLC usually bills all our customers on the 15th of every month. Some exceptions can be made as well. Some of our customers are billed on the 5th of every month.


Design Review Window Policy:

All designs are FINALIZED when the customer and the designer agree to the final draft. The following statements below will underline in different situations when this policy applies.

Logo Services- S & J Hosting LLC connects customers with agents in order to establish and maintain a perfect line of communication. When the final draft logo is shown both parties come to an agreement that logo then becomes FINALIZED. If for some reason the customer decides to alter or change the logo after agreeing to the draft they have 24-hours within the day to change all altercation. After that time expired a sub-charge of $25.00 will be added to alter any other changes to the logo.

Web Service- S & J Hosting connects customers with agents in order to establish and maintain a perfect line of communication. When the final draft of the site is shown both parties come to an agreement that site then becomes FINALIZED. If for some reason minor changes need to be performed it is covered by the web hosting services. If for some reason the changes are “major” then a sub-charge of $149.99 will be added to the client’s bill in order to alter the entire site design. 


 

Note: These terms, policies, and facts are subjected to change at any given moment.